I am the ghost of groovymother.com. Woooooo!
This is an old page from Rod Begbie's blog.
It only exists in an attempt to prevent linkrot. No new content will be added to this site, and links and images are liable to be broken. Check out begbie.com to find where I'm posting stuff these days.
Filed under 'customerservice'
➠ September 13, 2007
Satisfaction - People-Powered Customer Service
Satisfaction has launched. It’s a great idea — Give customers a place to discuss their experiences, problems and ideas, and give the companies the chance to join in the conversation.
➠ September 6, 2007
Apple - To all iPhone customers
$100 Apple Store credit for anyone who bought a pre-price-drop iPhone. There’ll still be whiners that think this isn’t enough, but from my perspective? Hey! Free copy of Leopard!
➠ January 7, 2007
PC World - Just Cancel the @#%$* Account!
Documenting just how nightmarish it can be to cancel a free trial.
➠ December 11, 2006
Threadless: ‘An item in your cart is running out!’ email
What a brilliant piece of customer service from Threadless.
As their 30-day $10-a-shirt sale has been going on, I've been occasionally chucking shirts I fancy into my cart, with an intent to go back on the last day of the sale and buy in bulk to save on shipping costs.
This evening, I got an email that one of the shirts in my cart was close to selling out. That gave me enough time to go back to their site and checkout.
A win-win all round, then. I got my shirt, and they got a sale. Nice work Threadless chaps!
➠ February 15, 2006
Overstock.com Actually Understocked, Manned by Soulless Robots
This is what happens when your webchat Bangalore-based customer “service” “agents” (who, let’s face it, aren’t of a sufficient quality to talk to humans on the phone) are given a set of pre-canned double-clickable responses — Unhappy customers get an experience worse than Eliza.
➠ November 10, 2005
CompUSA.com - Terms and Conditions
Wow, this is news to me: CompUSA no longer charges a 15% restocking fee on open-box returns. That fee was the reason I stopped shopping with them.
About This Site
This is an archive of groovmother.com, the old blog run by Rod Begbie — A Scottish geek who lives in San Francisco, CA.
I'm the co-founder of Sōsh, your handy-dandy guide for things to do in San Francisco this weekend.