I am the ghost of groovymother.com. Woooooo!

This is an old page from Rod Begbie's blog.

It only exists in an attempt to prevent linkrot. No new content will be added to this site, and links and images are liable to be broken. Check out begbie.com to find where I'm posting stuff these days.

Filed under 'outsourcing'

February 15, 2006

Overstock.com Actually Understocked, Manned by Soulless Robots

This is what happens when your webchat Bangalore-based customer “service” “agents” (who, let’s face it, aren’t of a sufficient quality to talk to humans on the phone) are given a set of pre-canned double-clickable responses — Unhappy customers get an experience worse than Eliza.


About This Site

This is an archive of groovmother.com, the old blog run by Rod Begbie — A Scottish geek who lives in San Francisco, CA.

I'm the co-founder of Sōsh, your handy-dandy guide for things to do in San Francisco this weekend.